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Kerry Philipovitch, Senior Vice President of Customer Experience, American Airlines, gives testimony before the United States House Committee on Transportation and Infrastructure hearing concerning airline customer service issues in Washington, DC on Tuesday, May 2, 2017.  <br />
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Kerry Philipovitch, Senior Vice President of Customer Experience, American Airlines, gives testimony before the United States House Committee on Transportation and Infrastructure hearing concerning airline customer service issues in Washington, DC on Tuesday, May 2, 2017.
CAP/MPI/CNP/RS
©RS/CNP/MPI/Capital Pictures


Link to my favorite short video